Privacy and Returns


Privacy Policy

We take your privacy seriously and will take all measures to protect your personal information.


Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.


Refund Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for another item on our store. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Buyer pays the return shipping costs.


RETURNS OF DAMAGED PRODUCTS ARE NOT ACCEPTED. We do not take any responsibility for the collars that have been unpacked and used. Amber is not plastic, but quite a fragile material, so a pet can easily break the beads or even tear the thread. Active pets that do not feel comfortable with the collar can damage it quite easily. After putting on Ambertick collar we always suggest close monitoring of the pet for some time to understand how it feels about a new object on its neck. Some pets can and will break the thread of the collar in a matter of minutes, while some will wear them for years. Ultimately the risk has to be accepted before considering a purchase of our product.


Thank you for your understanding.